Knowledgebase
The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Category question
Do you have built-in diagnostic tools for connectivity issues?
Yes, our app displays your current IP address and location to help you diagnose and resolve... More »
Do you offer Split Tunneling?
Yes, Split Tunneling is currently available on Android devices. More »
Do you support P2P connections and torrent traffic?
Yes, nearly all of our servers support peer-to-peer (P2P) and torrent traffic. More »
How can I check my current VPN connection status or IP address?
The app’s main screen displays your current IP address, your IP after connecting to the VPN,... More »
How many devices can I connect simultaneously?
Free accounts can connect one device at a time. Paid subscriptions allow up to five simultaneous... More »
I can't connect to the VPN. What should I do?
First, ensure your original internet connection is active. Try reconnecting to the VPN server.... More »
My VPN connection is slow. How can I improve it?
Select the "fastest" server option from the server list, which automatically connects you to the... More »
My VPN frequently disconnects. How can I fix this?
Our servers are stable and generally disconnect only if they need to be restarted due to high... More »
What devices and platforms does your VPN support?
Currently, our VPN service supports Android and iOS devices. Applications for Windows and macOS... More »
Which VPN protocols do you support?
Currently, our VPN service operates using the Shadowsocks protocol. We plan to introduce the... More »
