Knowledgebase
The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.
Category question
Can I change my billing cycle?
Yes, you can switch between monthly, quarterly, or annual billing cycles. To make this change, go... More »
Do you offer refunds?
Yes, we can do a refund if you're unable to use our services. Please, contact our support. More »
How can I get an invoice for my subscription?
Invoices are available in your account billing section. You can view, download, or print invoices... More »
How do I update my payment method?
Log in to your account, go to the billing section, and select "Update Payment Method." Follow the... More »
I accidentally made a double payment. How can I resolve this?
Please contact our support team. Provide payment details, and we will assist you in resolving the... More »
My payment was declined. What should I do?
Please verify your payment details or try another payment method. If the issue persists, contact... More »
My subscription expired due to payment issues. How can I reactivate it?
Update your payment method in the billing section of your account and renew your subscription.... More »
What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and selected cryptocurrencies. More »
Why was I charged after canceling my subscription?
If you canceled after your renewal date, the charge was for the current billing period. Ensure... More »
