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Most Popular Articles

How do I update my payment method?
Log in to your account, go to the billing section, and select "Update Payment Method." Follow the... More »

Do you support P2P connections and torrent traffic?
Yes, nearly all of our servers support peer-to-peer (P2P) and torrent traffic. More »

How many devices can I connect simultaneously?
Free accounts can connect one device at a time. Paid subscriptions allow up to five simultaneous... More »

Do you offer refunds?
Yes, we can do a refund if you're unable to use our services. Please, contact our support. More »

What payment methods do you accept?
We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and selected cryptocurrencies. More »